Terms of Service

These Terms of Service govern your use of the Kerala Garden Mart website and your purchases from us. By using the website or placing an order, you agree to these terms.

1. Our Business

Kerala Garden Mart is an ecommerce business based in Palakkad, Kerala, India. We sell gardening, plant-care and related products, including BIONATION products.

2. Product Information

We make reasonable efforts to keep product descriptions, images, prices, availability and specifications accurate. Product appearance can vary slightly because of screens and photography.

3. Prices, Taxes & Shipping

Prices are displayed in INR. Applicable taxes are calculated according to the tax settings and product classification applicable to the order. Shipping across India is free unless a product-specific exception is clearly stated.

4. Orders

Orders are subject to product availability and successful processing. We may contact you if information is incomplete, an address cannot be serviced, or an order issue needs clarification.

5. Returns & Refunds

Returns are accepted only for valid reasons within 7 days of delivery, subject to our Return & Refund Policy.

6. Acceptable Use

You must not misuse the website, attempt unauthorized access, interfere with its operation, or use the website for unlawful purposes.

7. Intellectual Property

Website content, branding, graphics, text and other materials are owned by or licensed to Kerala Garden Mart unless otherwise stated and may not be reused without permission.

8. Events Outside Our Control

To the extent permitted by applicable law, we are not responsible for delays or losses caused by events outside our reasonable control, including courier delays, service interruptions or other circumstances beyond our control.